I, like many subscribers of jetstars offers, would of got this gem this morning.
‘Introducing The Jetstar Customer Guarantee’
Most of it is pretty much your standard garbage that ‘ALL’ customer service organisations wax lyrical about. But No.6 sums it up better than I ever could.
“6. You will get what you paid for”
I don’t really expect much from airlines. Discount airlines doubly so. I find the complaining that I hear from friends, relatives, and numerous blogs and websites I visit to be full of discount airline drama. From reading most of it, it seems to come down to two things:
- That the plane was late, crap food, won’t let me take, make me pay more than i thought etc etc. ie. People who haven’t traveled till airline travel got so cheap that it made it affordable. So they whine about every little inconvenience they experience.
- You paid all of the cost of your weekly train ticket to get to another place in the country, and all you do is bitch and moan.
All I can say is Jetstar have now told you. You will get what you paid for. You didn’t pay much, so don’t expect to get much.
If you don’t like it, pay more, and fly with someone else. Oh you can’t afford to pay more? Well once again, you got what you paid for. Jetstar should rename itself bogan air, and be done with it. Would save all the confusion of it being better than what it is.
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The same applies across everything.
If I pay very little for something, then I’m happy to accept if it doesn’t quite meet my expectations. If I pay a lot, I’ll scream for satisfaction. It’s that easy.
Take my taxes for example…